idea
Quality is not something that you build into a product, but what's left when you stop ruining it.
links
- Entry and exit cost: if it is hard to leave, every new annoyance raises the cost of staying and lowers trust.
- Trust as the willingness to take risks: repeated friction and shortcuts erode the willingness to rely on the product.
- Don't compromise on quality: this is the same idea in imperative form; do not ship degradation and hope to fix it later.
- Cost, delay and quality: quality is one of the three constraints, and cutting it is usually just hidden debt.
- Sunk cost fallacy: teams keep tolerating damage because they already invested in the current path.