#human-management #communication #feedback
Radical candor is a communication framework based on caring honesty and providing critical feedback, even when it's hard to hear, but in a caring way.
It's making no-one a favor to withhold criticism, neither the person who's doing badly because they can't evolve, nor you and the team because you need to compensate. Meanwhile, by caring personally, you establish a relationship that allows communication to flow with honesty.
Radical candor opposes to:
- Ruinous empathy, which cares personally and so forgives everything and does not provide feedback
- Obnoxious aggression, which provides feedback but without the care, which is the next best thing to radical candor, because at least things are said
- Manipulative insincerity, where there's neither care nor feedback and therefore people tend to say what others need to ear.
Someone radically candid do not keep their feedback to themselves but instead care enough that they take the risk to provide it.
Establish psychological safety has a bi-directional relation with radical candor: candidness, with the "care personally" axis, allows people to know where they stand without fear, and therefore establishes safety. Meanwhile, providing candid feedback without having established psychological safety might result in obnoxious aggression.
- Add radical candor