#management #human-management #psychology
Psychological safety is essential to both performance (P) and improvement (PC), people must not fear proposing changes, pointing out issues, or admitting failure.
Psychological safety slips easily, model, coach and reinforce every day.
You need to be inclusive to establish psychological safety.
- Patrick Lencioni - Five dysfunctions of a team → Absence of trust, fear of conflict, and avoidance of accountability
ask ‘what caused the problem,’ not ‘who.’
~ Gene Kim, The Unicorn Project