Idea
Work is intangible, and it needs to be made visible.
References
- Atomic habits' "make it visible"
Links
Making Work Visible at Parts Unlimited by Dominica DeGrandis - advocates that
Important non-functional requirements work (revenue protection work) can fall victim to Thief Neglected Work, if they are overpowered by the promise of revenue generation
And so it is important to make this work visible so as not to neglect it.