Manage expectations before rewards. Have regular discussions about performance. Review impact.
Review the data about performance, and rewards. Discuss with own manager about any changes.
Prepare the message, anticipate reaction, prepare potential questions.
Own the message. Acknowledge that rewards vary and results. Be specific and honest.
Set the context, briefly review key highlights. Themes from 1:1, ...
Leave space for the person to react. Don't own their reaction, don't try to control their emotions. Listen till they're understood.
Express gratitude. Generate energy for the year ahead and say thanks.
Provide feedback frequently to ensure rewards are not a surprise.
Don't forget that People do their best
- MSFT rewards discussion training